Shipping & Payment
Total Delivery Time = Processing Time + Shipping Time
- Processing time differs from category to category.
- We partner with major international shipping companies like DHL, UPS, FedEx and EMS to offer two shipping methods:
—-DHL & FedEx: 4-7 business days
—-Standard Int’l Shipping: 15-25 business days
- We will do our best to provide you with accurate shipping times for your package, but please note that the times are estimates only.
- The definite shipping method varies with the product weight, size, destination country and other special circumstances.
Please note that all import duties including any taxes, tariffs are the sole responsibility of the customer. Most of shipments to countries with high tax-free threshold won’t be charged any customs fees, for example the US, Australia, New Zealand, as we can easily control the declared value within tax-free amount. For countries with low tax-free threshold, customs duties or fees are to be expected, for example the EU countries, Canada. But we will declare the value as low as possible to save customs fees for customers. view more
SOOMJ accepts a number of payment methods:
What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
How do I sign up for PayPal?
You can sign up for a PayPal account on PayPal website.
Who do I contact if I have a problem with my PayPal account?
Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.
When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately after checkout.
How do I know my payment transaction is secure?
We ensure that every credit card transaction occurs within a secure environment. SOOMJ payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.
SOOMJ is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, SOOMJ has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order. view more